Our software support services help to solve technical problems of any complexity, enhance system productivity, improve security, reduce total cost of ownership, render timely assistance in dealing with critical or routine tasks. We provide support services for custom and 3rd party solutions.
Before end-users start using your application, it is important to make some checks in advance: whether the solution is secure enough or target environment has required resources and latest OS. Softvelopers is ready to give you actionable advice on the right infrastructure, help with application launch and settings monitoring. We also deliver updates and optimize systems.
We monitor how the system is functioning and regularly check its performance status, schedule backups and perform data recovery, if required. Management of event and security logs is a must in Softvelopers service. Our experts know which measures to undertake to prevent your systems from going down, memory from reaching the limit and servers from experiencing overloads.
To determine whether particular software or an application needs technical support, we conduct dedicated inspection and document its outcome, including found issues and recommended enhancements, a resolution plan and a list of specialists involved in the process of maintenance and quality tracking. The document may be used as terms of Service Level Agreement.
DevOps methodology implies continuous software testing, monitoring, release and optimization and focuses on automating the software delivery and infrastructure changes to boost the whole development process.